Refund policy

Pre-Order, Return & Refund Policy

Last Updated: 3/24/25

Thank you for choosing DRPM Collectors TCG! We appreciate your trust in us to provide premium Pokémon cards and collectibles. Please review our policies carefully before making a purchase.

Pre-Order Policy

Pre-Order Shipping & Processing

  • If you order a pre-order item along with in-stock items in the same cart, your entire order will ship together when the pre-order item is released.

  • If you’d like to receive in-stock items sooner, place them in a separate order at checkout.

  • Orders cannot be partially fulfilled or canceled once placed.

Payment & Cancellations

  • Pre-orders are charged immediately at checkout.

  • If you need to cancel a pre-order before it ships, a 10% cancellation fee will be deducted from your refund. This covers non-refundable payment processing fees.

  • We reserve the right to cancel any order at any time before shipment, in which case a full refund will be issued.

Pre-Order Limits & Restrictions

  • We may limit pre-orders to site members only at our discretion.

  • Per Household Limits: If you order more than the allowed quantity per household, excess orders will be canceled unless prior approval is given.

  • Abuse of pre-order limits (e.g., using multiple names or addresses) will result in all orders being canceled and future purchasing restrictions.

  • Orders violating our pre-order limits will be subject to a 20% cancellation fee.

Bot & Fraud Prevention

  • Bots are NOT allowed. Any pre-orders placed using bots will be canceled and subject to a 30% fee.

  • If your order flags as a fraud risk (e.g., mismatched billing/shipping address, missing CVV code, or suspicious IP activity), we may cancel your order. If you believe this was a mistake, you can contact us for verification.

Need to Cancel a Pre-Order?

Return & Refund Policy

1. Returns

We accept returns on qualifying items within 7 days of the purchase date. To qualify, items must meet the following conditions:

  • Must be in original packaging and in the same condition as delivered.

  • Must be unused and free from damage, wear, or alterations.

  • A valid receipt or proof of purchase is required.

2. Refunds

  • Once we receive and inspect your return, we will process your refund within 5-7 business days.

  • Refunds will be issued to the original payment method.

  • Processing times for refunds may vary based on your payment provider.

3. Non-Returnable Items

Some items cannot be returned, including:

  • Opened or damaged booster packs, booster boxes, and sealed products.

  • Customized, altered, or personalized items.

  • Items not in their original packaging or condition.

4. Exchanges

  • If you receive a damaged or defective item, contact us ASAP at drpm@drpmcollectorstcg.com with a description and photo of the issue.

  • We will work with you to arrange an exchange or suitable replacement.

5. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item received).

  • If the return is due to our error, we will provide a prepaid shipping label.

6. Order Cancellations

  • Orders can be canceled within 24 hours of purchase.

  • Once an order is shipped, it cannot be canceled or modified.

  • All cancellations are subject to a 10% fee, deducted from your refund. This covers non-refundable payment processing fees.

Raw Cards Condition Policy

At DRPM Collectors TCG, we take great care in evaluating the condition of raw cards. Please note:

  • The condition stated at the time of purchase is final.

  • We do not accept returns based on condition-related concerns.

Card Condition Descriptions

  • Mint – No visible imperfections, as if freshly pulled from a pack.

  • Near Mint – Only minor wear, such as faint scratches or very light edge wear.

  • Lightly Played – Slight edge/corner wear or minor surface imperfections.

  • Moderately Played – Noticeable wear like visible scratches or slightly worn edges.

  • Heavily Played – Significant wear including frayed edges, scratches, creases, or scuffing.

  • Damaged – Extensive damage such as deep creases, tears, bends, or stains.

By purchasing raw cards from DRPM Collectors TCG, you acknowledge and accept the condition outlined in the product listing.

Policy Updates

DRPM Collectors TCG reserves the right to update or modify this policy at any time. Updates will be posted on our website, and it is your responsibility to review them regularly.

For any questions or concerns, please contact us at drpm@drpmcollectorstcg.com.

Thank you for choosing DRPM Collectors TCG—where your Pokémon card needs are our priority! 🎴🔥